Maintaining community confidence and satisfaction is fundamental to the way the Northern Territory Police Force and Northern Territory Fire and Rescue Service conduct business.
Providing quality customer service is both an organisational philosophy and a shared attitude embraced by all NT Police Officers, Fire and Rescue workers and Emergency Service personnel.
We value feedback from the community and are committed to continually improving the professional services we provide.
How to Provide a Compliment or Lodge a Complaint
If you wish to pay a compliment or make a complaint about the service provided by members of the NT Police Force or NT Fire and Emergency Service, you can contact us through any of the following channels:
For Police matters
In person:
• Speak directly with any Police Officer
• Visit the front counter of any Police Station
In writing:
NT Police Force
Attention: Professional Standards Command
PO Box 39764
Winnellie NT 0821
Through the NT Ombudsman
Complaints against Police can also be made to the NT Ombudsman by:
• Calling 08 8999 1818 or 1800 806 380, or
• Emailing ombudsman@nt.gov.au
Support for making a complaint
If you need assistance to lodge a complaint against Police, you can contact:
• North Australian Aboriginal Justice Agency (NAAJA): 1800 898 251 or reception@naaja.org.au
• Central Australian Aboriginal Legal Aid Service (CAALAS): 08 8950 9300
• Northern Territory Legal Aid Commission: 1800 019 343 or info@legalaid.nt.gov.au
Online Form
You can also submit your feedback using the form below.
If you are making a complaint on behalf of someone else or through an advocate, please include their details so we can contact them if required.