The Employee Assistance Program (EAP) is a free and confidential counselling service for people connected to the Northern Territory Police Force (NTPF) and the Northern Territory Fire and Emergency Services (NTFES).
The NTPF/NTFES EAP provides short-term professional support for personal or work-related concerns and can be accessed at different points in life and work, depending on what support is helpful at the time.
Find an EAP provider
National Providers Top End Providers Central Australia Providers
Providers are grouped by region to help you find support close to you. You are not limited by location and can choose any provider, regardless of where you live. If you’re unsure where to start or have questions about the EAP, Wellbeing Services can help.
About the EAP
- Who the EAP is for
The EAP may be available to:
- Current NTPF employees
- Current NTFES employees and volunteers
- NTPF Cadets
- Northern Territory Police Legacy legatees
- Immediate family members of eligible workers
- Former NTPF or NTFES employees for up to 12 months after separation
This is a dedicated EAP for NTPF and NTFES. It is separate from the Northern Territory Government whole-of-government EAP.If you are unsure whether you are eligible, Wellbeing Services can help.
- What the EAP offers
The EAP offers confidential, short-term counselling with qualified, independent professionals.
This generally includes:
- Up to six (6) counselling sessions per issue, per financial year
- Support for a wide range of personal or work-related concerns
- A choice of approved providers across the Northern Territory and nationally
- Appointments available face-to-face, by phone or via telehealth
The EAP is intended to support early intervention and decision-making about next steps. It is not designed to replace long-term or ongoing treatment.- How the EAP works
Most people access the EAP by self-referring for counselling with an approved provider.
If further or different support is recommended, this will be discussed with you. Where needed, Wellbeing Services can help coordinate next steps with your involvement.
You do not need approval to begin EAP counselling. Some types of support require referral or review. If that applies, it will be explained to you before anything proceeds.
The EAP operates separately from other Northern Territory Government EAP arrangements.
- Getting started
You do not need a referral to use the EAP. If you are eligible, you can contact any approved EAP provider listed on this page.
You may choose a provider based on location, areas of experience, or whether you prefer face-to-face, phone or telehealth appointments.
When you contact a provider, let them know you would like to access support through the NTPF / NTFES Employee Assistance Program.
Before your first appointment, you will be asked to complete an informed consent form. This explains confidentiality and how your information is managed.
If a provider does not feel like the right fit, you can choose another approved EAP provider or contact Wellbeing Services for support.
- Confidentiality
Your privacy is respected throughout the EAP.
Counselling sessions are confidential between you and your EAP provider. Wellbeing Services does not receive information about what you discuss unless you choose to provide consent.
To manage the EAP, Wellbeing Services uses a client ID number. If you self-refer and have not used the EAP before, the provider will contact Wellbeing Services to confirm eligibility and obtain your client ID. The client ID is used for administrative purposes only, such as appointments, invoicing and any requests the provider makes on your behalf.
When providers communicate with Wellbeing Services, they use the client ID rather than personal details. No counselling content is shared with Wellbeing Services or your workplace unless you have provided informed consent.
All EAP providers and Wellbeing Services staff work under professional, ethical and legal confidentiality obligations. Your provider will explain confidentiality and informed consent at the start of your session. You can also contact Wellbeing Services if you would like more information.
- Contact Wellbeing Services
Wellbeing Services is available Monday to Friday, 8:00 am to 4:00 pm (ACST), except public holidays.
📞 (08) 8995 5422
✉️ WellbeingServices@pfes.nt.gov.auIf you are in immediate danger or at risk of harm, call 000.
- Feedback or complaints about the EAP
Wellbeing Services administers this EAP contract for the NTPF and NTFES. If you have feedback or concerns about an EAP provider or your experience using the EAP, you can contact Wellbeing Services to discuss concerns about an EAP service, including provider conduct, service quality or access issues.
- Contact Wellbeing Services
📞 (08) 8995 5422
✉️ WellbeingServices@pfes.nt.gov.au
Concerns can be raised with the Director of Wellbeing Services or the Senior Psychologist. Where appropriate, Wellbeing Services can work with you and the provider to address concerns or support resolution.
- Make an external complaint
You may also choose to make a complaint directly to the Health and Community Services Complaints Commission (HCSCC), an independent statutory body.
📞 1800 004 474
🌐 www.hcscc.nt.gov.auRaising feedback or a complaint will not affect your eligibility to access the EAP or other wellbeing supports.
EAP provider list
The providers listed below are approved to deliver counselling services under the NTPF and NTFES Employee Assistance Program. They are independent, qualified professionals who provide short-term support for personal or work-related concerns.
- Choosing a provider
If you are eligible, you can contact any approved EAP provider, regardless of where you are located.
Most providers offer appointments during business hours, Monday to Friday. Sessions usually run for around one hour. Some providers may also offer after-hours or weekend appointments.
Depending on the provider, appointments may be available face-to-face, by phone, or via telehealth (video). Availability can vary depending on location and demand.
If you are unsure which provider to choose or what to expect, Wellbeing Services can provide guidance.
- What the icons mean
First Nations clinicians employed
This provider employs mental health professionals who identify as Aboriginal or Torres Strait Islander.🖤💛❤️
Culturally safe First Nations support
This provider has experience supporting Aboriginal and Torres Strait Islander clients, including an understanding of kinship and cultural relationships.
LGBTQIA+ inclusive support
This provider offers affirming and inclusive counselling for people of diverse sexual orientations, gender identities and family structures.
National providers
These providers are based outside the Northern Territory or work across multiple states. They primarily offer phone or telehealth appointments, which can be a good option if you’re in a remote location or prefer to access support remotely.
- Frontline Mental Health
Frontline Mental Health provides confidential counselling delivered by clinicians experienced in supporting people in frontline and high-risk roles. It may be a good option if your concerns are connected to the pressures of operational or emergency service work and you are seeking support from clinicians who understand that context.
Office location South Australia · Telehealth NT-wide Areas of experience - General counselling services
- First responder experience
How to contact Phone: 1800 275 364
Website: Individual Counselling | Frontline Mental Health- PeopleSense by Altius
PeopleSense by Altius offers confidential counselling focused on everyday work and life pressures, helping people gain perspective and practical support early. It may be a good option if you are feeling stretched, uncertain or overwhelmed and want straightforward support to help you think things through and plan next steps.
Office location Australia-wide · Telehealth NT-wide Areas of experience General counselling services
How to contact Phone: 1300 307 912
Website: www.peoplesense.com.au
Some providers may also offer face-to-face appointments by arrangement, depending on location and availability. Any travel must be arranged through Wellbeing Services.
Top End providers
These providers are based in the Top End, including Darwin, Palmerston and surrounding regions. Many offer face-to-face appointments, as well as phone or telehealth options depending on availability.
- Amber NT (Bereaved Parent Support)
Amber NT provides specialist counselling for individuals, couples and families experiencing grief and bereavement, including the loss of a child. It may be a good option if you are navigating profound loss and are seeking compassionate, family-focused support that understands kinship, culture and the long-term impacts of grief.
Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
How to contact Phone: (08) 8948 5311
Website: www.ambernt.org.au- Big Sky Psychology
Big Sky Psychology offers counselling for individuals and families across a broad range of personal and work-related concerns, delivered in a culturally safe and responsive way. It may be a good option if you are seeking support from clinicians experienced in the impacts of ongoing stress, caring responsibilities or frontline roles, alongside everyday wellbeing and life challenges.
Office location Darwin · Katherine · Alice Springs · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- First responder experience
- Trauma-informed therapy
- Culturally safe First Nations support
- First Nations clinician employed
LGBTQIA+ inclusive support
🖤💛❤️ How to contact Phone: (08) 8986 0666
Website: www.bigskypsychology.com.auCherrie Hardy
- Cherrie Hardy provides individual counselling delivered by a highly experienced psychologist with long-standing knowledge of working in the Northern Territory. It may be a good option if you are seeking steady, experienced support for trauma, grief or cumulative life stress from someone familiar with the realities of Territory and remote living.
Office location Palmerston · Telehealth NT-wide Areas of experience - Couples
- Culturally safe First Nations support
LGBTQIA+ inclusive support
🖤💛❤️ How to contact Phone: (08) 8919 8919
Website: www.fcdhealth.org.au Darwin Psychology Services
Darwin Psychology Services offers counselling for individuals, couples and families across a broad range of mental health and wellbeing concerns. It may be a good option if you are seeking experienced, locally based support, including culturally responsive care for Aboriginal and Torres Strait Islander clients.
Office location Darwin · Palmerston · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
- LGBTQIA+ inclusive support
🖤💛❤️
How to contact Phone: (08) 8932 8460
Website: www.darwinpsychology.com.au- EASA Inc
EASA Inc is a Northern Territory–based, not-for-profit organisation that has been supporting Territorians for over 40 years. EASA Inc provides confidential, short-term counselling for work-related concerns, personal challenges and life pressures that may affect wellbeing or performance. EASA Inc has extensive experience supporting trauma presentations and high-risk occupations, including evidence-based therapies such as EMDR, alongside a strong workplace and EAP focus.
Office location Darwin · Coolalinga · Katherine · Alice Springs · Nhulunbuy · Telehealth NT-wide Areas of experience - General counselling services
- Trauma-informed therapy (including EMDR)
- Workplace and EAP support
- Families, couples and children
How to contact Website: www.easa.org.au
Phone (Darwin, Katherine, Tennant Creek): (08) 8941 1752
Phone (Alice Springs): (08) 8953 4225The Flourish Collective
The Flourish Collective offers counselling for individuals experiencing anxiety, trauma and neurodivergence-related concerns. It may be a good option if you are looking for affirming, thoughtful support that understands the impact of workplace pressures, cumulative stress and different ways of thinking and experiencing the world.
Office location Palmerston (currently no availability) Areas of experience - General counselling services
- Families, couples and children
- LGBTQIA+ inclusive support
- Alternative or creative therapies
How to contact Phone: 0422 909 291
Email: hello@theflourishcollective.com.au
Website: www.theflourishcollective.com.auIndustry Health Solutions
Industry Health Solutions has over 20 years’ experience providing counselling and psychological services in the Territory. Their approach is practical and collaborative, helping you understand what’s going on and develop strategies you can use in everyday life. They may be a good fit if you’re looking for support with trauma, sleep problems, anxiety, low mood or adjustment issues, including work-related concerns, neurodiversity-affirming care and chronic pain, particularly if previous counselling hasn’t quite worked for you.
Office location Palmerston · Telehealth NT-wide Areas of experience - Trauma-informed therapy (including EMDR)
- First responder experience
- Workplace and EAP support
- Sleep and shift work (including insomnia)
- Chronic pain and somatic therapies
- Neurodiversity-affirming care
- Families, couples and children (including early parenting and play therapy)
- LGBTQIA+ inclusive support
How to contact Phone: (08) 8931 2642
Website: www.industryhealthsolutions.comMCE Studios
MCE Studios offers counselling using creative and body-based approaches to support emotional wellbeing. It may be a good option if you prefer a non-talk-only approach to working through grief, loss, stress or emotional overwhelm, in a culturally responsive and supportive setting.Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- Alternative or creative therapies
- Culturally safe First Nations support
🖤💛❤️
How to contact Website: www.mcestudios.com MidPoint Psychology
Midpoint Psychology's Darwin-based consulting psychologists deliver high-quality, trauma-informed support for work-related stress, exposure to critical incidents and personal challenges. Care is practical, evidence-based and focused on strengthening psychological wellbeing and performance.
Office location Darwin · Telehealth NT-wide Areas of experience Individual psychological care
How to contact Phone: 0461 490 771
Website: www.midpointpsychology.com.auNurturing New Families
Nurturing New Families offers counselling focused on perinatal mental health, parenting and the early stages of family life. It may be a good option if you are navigating pregnancy, early parenthood or family adjustment and want supportive care that understands the impact of stress, work and life changes on families.
Office location Palmerston · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Early parenting support
- Culturally safe First Nations support
🖤💛❤️
How to contact Website: www.nurturingnewfamilies.com.au Outlook Psychology Practice
Outlook Psychology Practice provides counselling support delivered in remote and very remote community settings, with strong local knowledge of East Arnhem and Groote Eylandt. It may be a good option if you are living or working in a remote community and are seeking culturally responsive, outreach-based support from clinicians familiar with the local context.
Office location Nhulunbuy and Groote Eylandt · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
🖤💛❤️
How to contact Phone: 1300 007 865
Website: www.outlookpsychology.com.auPsych Plus Services
Psych Plus Services is a multidisciplinary NT-based practice offering counselling for individuals, couples and families, including support for workplace stress, family and relationship concerns. It may be a good option if you are seeking culturally responsive care, or support that involves children, families or complex family dynamics alongside work-related issues.
Office location Darwin · Palmerston · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- LGBTQIA+ inclusive support
- Culturally safe First Nations support
🖤💛❤️
How to contact Phone: (08) 8901 2524
Website: www.psychplus.com.auPsych Solutions NT
Psych Solutions NT provides a wide range of treatment and therapy services covering the full range EAP services. Experience includes counselling for both individuals and couples. with a strong focus on culturally safe and respectful support for Aboriginal and Torres Strait Islander clients. It may be a good option if you are looking for an experienced Psychologist or Social Worker or if you are looking for care that understands cultural, family and community contexts alongside personal or work-related concerns. Psych Solutions NT also has a proven track record working with clients presenting with trauma and a full understanding of how vicarious trauma can affect people in the workplace.
Office location Darwin · Telehealth NT-wide Areas of experience - The full range of EAP/counselling services
- Highly experienced Practitioners
- Families, couples and children
- Culturally safe First Nations support
🖤💛❤️
How to contact Phone: 0428 419 582 or (08) 8945 4616
Website: www.psychsolutionsnt.com.auPsychotherapy Practice
Psychotherapy Practice is a team of local and experienced psychotherapists, counsellors and psychologists who offer a range of therapies for children, individuals and couples based at Parap Practice. Addresses personal, professional and psychological issues, and provides trauma-focused counselling (including EMDR, Somatic and Compassionate Inquiry), debrief, supervision and consultancy.
Office location Darwin · Telehealth NT-wide Areas of experience - Children, individuals and couples
- General counselling services
- Relationships, complex work and life stressors, grief and trauma
- Culturally safe First Nations support
- LGBTQIA+ inclusive support
🖤💛❤️
How to contact Phone: 0480 222 907
Website: www.thepsychotherapypractice.com.auRebecca Lowe Therapy & Associates
Rebecca Lowe Therapy & Associates offers individual counselling for people experiencing grief, loss and ongoing emotional or life stress. It may be a good option if you are seeking a slower-paced, supportive therapeutic space to explore complex feelings and experiences over time.
Office location Darwin · Telehealth NT-wide Areas of experience General counselling services How to contact Phone: 0412 329 250
Website: www.rebeccalowetherapy.com.au- Relationships Australia - NT
Relationships Australia NT provides counselling for individuals, couples and families, supporting relationship challenges, separation, parenting concerns and family wellbeing. It may be a good option if your concerns involve relationships or family dynamics and you are looking for supportive, culturally responsive care across multiple NT locations.
Office location Darwin · Palmerston · Alice Springs · Katherine · Tennant Creek · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
- LGBTQIA+ inclusive support
🖤💛❤️ How to contact Phone: 1300 458 600
Website: nt.relationships.org.auTerritory Psychology
Territory Psychology provides counselling for individuals and families experiencing personal or work-related concerns, including stress, adjustment difficulties and trauma-related issues. It may be a good option if you are seeking support from clinicians experienced in working with first responders and people affected by cumulative stress or PTSD.
Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- First responder experience
How to contact Phone: 0419 250 853 (Marcus Schmidt) or 0486 389 444 (Sara Oliver)
Website: www.territorypsychology.com.auTop Care Psychology
Top Care Psychology offers counselling for individuals experiencing workplace stress, emotional wellbeing concerns and life transitions. It may be a good option if your concerns are connected to work pressures or change and you are seeking practical, supportive counselling from clinicians experienced with Territory and remote living contexts.
Office location Darwin · Palmerston · Telehealth NT-wide Areas of experience General counselling services How to contact Phone: 0439 040 711
Website: www.topcarepsychology.com.auTop End Psychotherapy
Top End Psychotherapy offers individual counselling with a focus on attachment, relationships and the impact of ongoing work and life stress. It may be a good option if you are seeking reflective, one-to-one support to explore patterns in relationships, emotional responses and cumulative stress over time.Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- First responder experience
How to contact Phone: 0400 162 339
Website: www.topendpsychotherapy.com.auTribal Psychology
Tribal Psychology provides counselling for individuals and families across personal and work-related concerns, delivered in a culturally responsive and trauma-informed way. It may be a good option if you are seeking support from a psychologist with lived experience in frontline environments. The principal psychologist is a former corrections and intelligence officer, and all clinicians have experience working with police, emergency service workers and people affected by cumulative stress and trauma.Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- First responder experience
- Culturally safe First Nations support
- First Nations employed clinician
- Alternative or creative therapies
🖤💛❤️
How to contact Phone: 0408 815 265
Website: www.tribalpsychology.com.auBook by emailing info@tribalpsychology.com.au for an appointment.
Trikilis Counselling and Psychotherapy
Trikilis Counselling and Psychotherapy offers counselling for individuals, couples and families, with experience supporting people to work through distressing experiences, emotional overwhelm and relationship concerns. It may be a good option if you are seeking a gentle, structured approach to processing past experiences in a supportive therapeutic setting.
Office location Darwin · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Trauma-informed therapy (including EMDR)
How to contact Phone: (08) 8932 1085
Website: www.trikiliscps.com.auWisemind Psychology
Wisemind Psychology offers counselling for individuals experiencing stress, anxiety, emotional wellbeing concerns or life transitions. It may be a good option if you are seeking calm, practical support to help manage ongoing pressures, build coping strategies and regain a sense of balance.
Office location Darwin · Telehealth NT-wide Areas of experience General counselling services How to contact Phone: 1800 166 180
Website: www.wisemind.com.au
Central Australia providers
These providers are based in Central Australia, including Alice Springs and nearby communities. Face-to-face appointments may be available locally, with phone or telehealth options also offered where appropriate.
- Big Sky Psychology
Big Sky Psychology offers counselling for individuals and families across a broad range of personal and work-related concerns, delivered in a culturally safe and responsive way. It may be a good option if you are seeking support from clinicians experienced in the impacts of ongoing stress, caring responsibilities or frontline roles, alongside everyday wellbeing and life challenges.
Office location Darwin · Katherine · Alice Springs · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- First responder experience
- Trauma-informed therapy
- Culturally safe First Nations support
- First Nations clinician employed
LGBTQIA+ inclusive support
🖤💛❤️ How to contact Phone: (08) 8986 0666
Website: www.bigskypsychology.com.au- EASA Inc
EASA Inc is a Northern Territory–based, not-for-profit organisation that has been supporting Territorians for over 40 years. EASA Inc provides confidential, short-term counselling for work-related concerns, personal challenges and life pressures that may affect wellbeing or performance. EASA Inc has extensive experience supporting trauma presentations and high-risk occupations, including evidence-based therapies such as EMDR, alongside a strong workplace and EAP focus.
Office location Darwin · Coolalinga · Katherine · Alice Springs · Nhulunbuy · Telehealth NT-wide Areas of experience - General counselling services
- Trauma-informed therapy (including EMDR)
- Workplace and EAP support
- Families, couples and children
How to contact Website: www.easa.org.au
Phone (Darwin, Katherine, Tennant Creek): (08) 8941 1752
Phone (Alice Springs): (08) 8953 4225- Relationships Australia - NT
Relationships Australia NT provides counselling for individuals, couples and families, supporting relationship challenges, separation, parenting concerns and family wellbeing. It may be a good option if your concerns involve relationships or family dynamics and you are looking for supportive, culturally responsive care across multiple NT locations.
Office location Darwin · Palmerston · Alice Springs · Katherine · Tennant Creek · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
- LGBTQIA+ inclusive support
🖤💛❤️ How to contact Phone: 1300 458 600
Website: nt.relationships.org.auSolace Consulting
Solace Consulting offers counselling for individuals and families across a range of personal and work-related concerns, with strong experience delivering culturally responsive care. It may be a good option if you are living in Central Australia and are seeking support from clinicians who understand local community contexts alongside individual and family needs.Office location Alice Springs · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
🖤💛❤️
How to contact Phone: 1800 931 265
Website: www.solaceconsulting.com.auSpringside Services
Springside Services offers counselling for individuals and families across a broad range of personal and work-related concerns, with strong experience supporting people exposed to ongoing stress and critical incidents. It may be a good option if you are seeking support from clinicians with experience working with first responders and communities in Central Australia and regional or remote settings.
Office location Alice Springs · Telehealth NT-wide Areas of experience - General counselling services
- Families, couples and children
- Culturally safe First Nations support
🖤💛❤️
How to contact Phone: (08) 8952 8152
Website: www.springside.au