Compliments and Complaints

Maintaining community confidence and satisfaction is fundamental to the way the Northern Territory Police, Fire and Emergency Services conduct business.

Quality customer service is both an organisational philosophy and an attitude to work that is embraced by all NT Police Officers, Fire and Rescue workers and Emergency Service personnel.

Through customer feedback we are committed to continually improving our professional service to the community.

If you wish to pay a compliment or make a complaint in relation to the service delivery by members of the NT Police, Fire and/or Emergency Services, you can contact us through any of the following channels;

Police only:

In person to any Police Officer;

At the front counter of any Police Station;

By ringing 131444 (NT residents);
Police, Fire and/or Emergency Services:

Writing a letter to: 

Attention - Professional Standards Command, 
P.O. Box 39764 
Winnellie NT 0821


By filling out the following form
If you are making a complaint through an advocate or other person, please provide details of that person so that we may be able to contact that person if required.

Form Data

Is this a compliment or a complaint?
Please select which section of the agency your submission relates to:

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Contact Details
Are you of Aboriginal or Torres Strait Islander descent? (Statistical recording only)
Is another person assisting in lodging this compliment or complaint?
Details of Compliment or Complaint
Please insert approximate time of occurence if known.
(To attach additional document/photo/video click 'browse', locate the item on your computer then click it. Then click 'Upload'.)
Maximum 10 files.
800 MB limit.
Allowed types: txt, pdf, doc, docx, ppt, pptx, xls, mov, rtf, avi, mp4.